سياسة الإستبدال والإسترجاع

The customer has the right to replace the product within 3 days of receiving the order, and when submitting a replacement request, please provide us with the following information: (order number - name of the order owner - specify the reason for the replacement – the alternative model – the required size). In case of replacement, the shipment of the replacement order will be after receiving the product. The customer has the right to return the product within only 24 hours of receiving the order, and when submitting a return request, please provide us with the following information: (order number - specify the reason for the return – IBAN number – bank name – account holder's full name). Refunds are not issued for cash on delivery payments. The customer bears the shipping costs (depending on the area). The product must be in its original condition as received, without any defect or damage, not used, and containing all labels and cards. After the product arrives, is inspected, and all accessories are confirmed to be present, the following will be done: *Refund: the amount will be transferred within 7 working days of receiving the product. *The amount paid for shipping fees and cash on delivery fees goes to the shipping company and cannot be refunded. *The customer bears the shipping cost in case of replacement and return. *After issuing a replacement or return shipment (by Tita Atelier), the customer must deliver the product to the nearest Aramex branch. Products that cannot be replaced or returned include: masks, and products modified according to the customer's request. Replacement is available only once, and the replacement order cannot be returned. Custom-made or personalized products based on customer requirements and specific sizes are not eligible for return or replacement. To request a replacement or return, contact us on WhatsApp 0563622197. If you have any other questions, do not hesitate to contact us via email at [email protected].